FAQ

Culture Shop Policies
 
SHIPPING, RETURNS, EXCHANGES & REFUNDS 

 

COLOR DISCLAIMER

 

Due to variation in current displays & monitor settings, For The Culture makes no guarantees regarding color matches of product.Note that like-named colors used by various apparel manufacturers/brands/styles (i.e. Navy, Navy Blue, Dark Navy, etc.) are not necessarily an exact shade match to each other or to any of the For The Culture thread guide options.Fabric colors represented on computer monitors may vary due to variations in computer screens, resolution, color, tone, or any other display settings.

All items purchased are final sale & thus can not be returned, exchanged, or refunded. This includes sales on individual items and site-wide promotions for customization, seasonal, and style specific.

 


 

I RECEIVED AN INCORRECT/DEFECTIVE PRODUCT

If the product you received is deemed incorrect or defective you for a return or exchange. We will fix any mistakes made on behalf of the company. We apologize for any mix-up and want to ensure the correct item is delivered as quickly as possible! On the off chance this does occur, REACH OUT TO US!!! 

Please include the bullet points below or copy and paste into the body of your email once you click >> CONTACT@FTCUTD.com << to notify us 

 

 

  • Name

  • Order number

  • Email used with the order

  • Specify the concern, product ordered, and the product received 

  • List the style/design, color, & size.

  • Attach a clear picture of the product(s) showing the concern. Example: showing a defect, the size, or the wrong item.

 


WHEN WILL MY ORDER BE SHIPPED?
Due to complications regarding the COVID-19 virus, subsequent variants & precautions such as social distancing practices, orders may take 7-16 business days to process and ship. 

For international shipping please allow an additional 7-21 business days.

Orders placed on the weekend and holidays are processed on the next business day. 

 

Why is my order still in "Pre-shipment"?

Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.


My order says delivered but I have not received it, what should I do?
USPS is responsible for the delivery of the package. In the event,you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.



 

Shipping Address Issues



For The Culture WILL NOT BE HELD LIABLE for any shipping address discrepancies made at the time of ordering and therefore resulting in but not limited to lost, stolen, stuck or incorrectly delivered shipments.

It is the responsibility of the purchaser to provide correct information before submitting their order. If the shipping or product information provided is incorrectly entered at the time of purchase we are not able to make any changes. Please ensure your address is correctly filled out and up to date. Do a confidence check before you submit your order.


 

DELIVERY FAILED



If your order is returned to our facility by USPS due to any address discrepancies you will be completely refunded.

 

IF GRANTED A REFUND, WHERE WILL THE FUNDS GO?Refunds are sent to the original form of payment. If you no longer have the original payment method you will be responsible to reach out to your financial institution.

Why is my order still in "Pre-shipment"?

Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.


PRICE CHANGES
Prices for our products are subject to change without notice. 

The price your order was purchased and confirmed for is final. Prices will not be retroactively adjusted. 

 

"Yesterday's price is not today's price."

-Fat Joe

WE APPRECIATE YOUR UNDERSTANDING